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Digital case management with Alfresco for the Public Centre of Welfare of Ghent

Saving time and resources for an organization with 600 users and an average 12.000 active cases containing 5.000.000 documents

Download this case study to learn how AMPLEXOR's solution based on Alfresco Share combined with Kofax scanning helped increase the Public Centre of Welfare of Ghent's service level:

  • Personalized employee and department dashboards
  • Automated distribution of scanned mail items to different departments
  • Tracking and history for main social file activities
  • Advanced full-text search functionality
  • Email notification and file appendment to case files through integration with Outlook
  • Access to web-based social file administration through integration with New Horizon

The digital social file application is environment-friendly and saves money. But the biggest advantage is the time saved by OCMW employees: they can now consult their clients’ data with a single click, whereas before the requested paper social files had to be physically transported through the city.

An additional benefit is that different divisions can now collaborate on the same file at the same time. This all means that OCMW employees will be able to dedicate more time to assisting their clients

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Geert Versnick

President of the Public Centre of Welfare of Ghent (OCMW)

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Also available in German  French