Even now in the digital age, the large, vibrant city of Ghent receives a lot of non-digital correspondence. Dealing with this stream of paper took a lot of resources and was not very efficient. Until AMPLEXOR implemented a digital mailroom based on Alfresco, that is.
Even though the digital mailroom is used heavily by almost 2.000 users for the city of Ghent, it has turned out to be an efficient and stable platform. Without a doubt the handling of mail pieces has improved immensely, far more efficient and more transparent than before.